DELIVERY POLICY:
| Order Cost |
UK
|
EU
|
US & Rest
of the World
|
|
| £0-£50 |
£3.49
|
£4.99
|
£7.50
|
| £50-£85 |
£4.99
|
£6.50
|
£9.99
|
| over £85 |
free
|
£9.99
|
£14.99
|
*please
note: due to item weights, some products incur additional postage charges
We
aim to process your order as quickly as possible; in general the orders will be
dispatched the day or day after they are received. However at busy times this
may not be possible so please allow up to 14 days for your order to
arrive in the UK, and 28 days for orders outside the UK.
All
orders are subject to stock availability, we will try to stock all items but
due to reasons beyond our control this is not always possible. If the item you
order is out of stock we will back order it for you. You will be contacted with
the option to cancel your order if you wish to.
GENERAL
TERMS AND CONDITIONS
By
accessing ecobaby.co.uk you agree to be bound by the terms and conditions set
out below. If you have any questions or queries
please contact
Contact:
ecobaby.co.uk can be contacted by e-mail:
postal address:
,
,
. And by telephone: .
Please note that we are an internet, phone and mail order business only. We
do have no physical shop at the above premises.
Payment
for goods is by major credit cards or debit cards. In the event of your payment
being declined by your cardholder ecobaby.co.uk shall not be held responsible
for any costs or inconvenience caused by a subsequent delay in dispatch. If you
wish to pay by cheque please email
or phone us
on to place your order. Please note that goods cannot be
dispatched until payment has cleared.
We
may show links to other websites of interest. This does not imply endorsement
of other sites. ecobaby.co.uk bears no responsibility for the content of these
sites.
Copyright:
the contents of this website belong to ecobaby.co.uk. The contents of this site
are not to be used for business or commercial use without our prior written
consent.
CANCELLATION
POLICY:
U.K
customers have a right to cancel orders placed through a website within 7
working days of their receipt of goods. If you wish to cancel your order please
contact
as soon as possible, if your order
has already been dispatched please contact us about returning the products.
Goods
must be returned in their original packaging and condition to
,
,
.
We
recommend that you return the goods by recorded delivery or another means of
tracked delivery system. ecobaby.co.uk cannot accept any responsibility for
loss of or damage to goods until they are received by us.
When
we receive the goods in a salable condition a refund will be made to your card.
Return postage and packaging costs cannot be refunded unless we made a mistake
with your order.
Please
note that any goods returned without prior notice cannot be accepted.
REFUND
AND REPLACEMENT POLICY
In
the unlikely event of you receiving faulty or incorrect goods please email
or phone on within 5 days. We will advise you on returning
the goods and arranging for a replacement to be sent out or a refund to your
card. We will reimburse you the costs of returning the goods.